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TERMS AND CONDITIONS

RETURN POLICY:
If you are not satisfied with your purchase, you may return it within 30 days of receipt. To return an item, contact us by email for return authorization and instructions. Items returned without authorization will not be accepted. Once we have received your return, you will be refunded your purchase price, minus our actual cost of shipping. (This refers to the freight expense we incur for shipping the item to you.) Return shipping charges are the responsibility of the Buyer. Due to the high shipping costs for furniture, we recommend that you do not purchase an item unless you are confident it will suit your needs. We do not charge a restocking fee. Non defective returns must be in new, sellable condition in their original packaging. Mattresses must be unopened with the original vacuum seal in tact. Mattresses that have been opened can not be returned. Items purchased as a packaged set must be returned as a complete set and can not be returned individually. Exchanges will be treated as returns and a new order will need to be placed. If you do not accept delivery for any reason other than damage, our standard return policy will apply. If you receive an incorrect item by our error, we will arrange return shipment at our expense. If you receive a damaged item, replacement parts will be shipped at no cost to you. If you choose to return a damaged item instead of receive replacement parts, our standard return policy will apply and you will be responsible for all shipping costs. Please review our damage policy for more information. We do not guarantee accuracy of color, tone or shade based on web images, as monitor settings may vary. Returns due to color differences will follow our standard return policy. If you have any questions concerning our return policy, please contact us prior to purchasing.

For return authorization, contact us at returns@decorandmoredirect.com

CANCELLATION POLICY:
We begin processing orders within hours of receiving them. Because of this, we can not accept cancellations or changes to your order. Any request for cancellation will be processed as a return and our standard return policy will apply. You will need to email us at returns@decorandmoredirect.com for return authorization and instructions. Once the item has been returned to the warehouse, you will be refunded the purchase price minus our cost of shipping both ways. If you do not accept delivery for any reason other than damage and the freight is returned to us by the shipping company, this will be treated as a return. You will be refunded the purchase price less our actual costs incurred for shipping each way. Due to the high cost of shipping furniture items, we recommend that you do not order, unless you are certain the item will suit your needs. If an item is backordered, you will be given the opportunity to cancel if the time frame does not suit your needs. Backorder cancellations must be received prior to shipment or our standard return policy will apply. If you have any questions concerning our cancellation policy, please contact us prior to purchasing.

SHIPPING POLICY:
We provide Free Shipping within the US 48 Contiguous states. (Please Note: While we do not charge a fee to ship your order to you, if you choose to return an item, our actual outgoing shipping expense will be deducted from your refund.) We do not ship to AK, HI, or outside of the US. We can not ship to a PO Box or APO/FPO address. We reserve the right to cancel your order if shipping is prohibitively high to your location. Many of our items are shipped by UPS/Fedex Ground. Some of our heavier items ship via LTL Motor Freight Carrier. Motor Freight shipments require an adult signature upon delivery. If your order is shipped by LTL Motor freight, the freight carrier will call you to schedule a delivery appointment. You must inspect and count all packages prior to signing for the delivery. Any damaged or missing cartons must be noted in writing on the delivery receipt. Do not refuse delivery of the entire shipment if damage is limited or some items do not have visible damage. Replacement parts for damaged items will be shipped at no charge to you. We can not be responsible for loss or damage without proper documentation. Deliveries are curbside/back of truck and do not include carrying the item into your home or office. It is your responsibility to carry the items inside. We recommend having help available to assist you with the delivery. We do not offer inside delivery or assembly. Some freight companies offer additional services such as inside delivery. If you choose to use these services, you will be responsible for the additional fees. If you do not accept delivery for any reason other than damage and the freight is returned to us by the shipping company, this will be treated as a return and our standard return policy will apply. You will be refunded the purchase price less our actual cost of shipping each way. If you have any questions concerning our shipping policy, please contact us prior to purchasing.

DAMAGE POLICY:
Upon delivery you will need to count and inspect the exterior of the packages. Any damaged or missing cartons must be noted in writing on the delivery receipt. Do not refuse delivery of the entire shipment if damage is minimal or some items do not have visible damage. Replacement parts for damaged items will be shipped at no cost to you. You must open and inspect the contents of all cartons within 7 days. If any concealed damage is discovered, it must be reported to the freight company within 7 days from the date of delivery. If concealed damage is not reported within 7 days, we can not be responsible for the cost of replacements. Please contact us at customerservice@decorandmoredirect to report a damaged shipment. Damaged items that have been properly documented/reported will be replaced at no cost to you. Please hold onto the damaged items until it is determined if we will need to have them returned. If you choose to return a damaged item instead of receive replacement parts, our standard return policy will apply and you will be responsible for all shipping costs (outbound and inbound). Replacement parts are shipped via standard ground service from the manufacturer. We try to have replacement items shipped as quickly as possible. However, processing and shipment times will vary depending on the manufacturer. If you have any questions concerning our damage policy, please contact us prior to purchasing.

WARRANTY POLICY:
Decor and More Direct does not provide a warranty for the products. Many of our items include a manufacturer's warranty. You will need to contact the manufacturer directly in order to resolve any warranty issues. If you need assistance in obtaining warranty information or contact information for the manufacturer, we will gladly assist you.

PRIVACY POLICY:
We respect your privacy. We will not sell, share or trade your personal information. This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

PAYMENTS:
We accept payment by Visa, Mastercard, American Express, Discover or Paypal. The billing address provided must match that which is on file with your credit card provider. For security reasons, Paypal payments with an unconfirmed shipping address or unverified Paypal account may be cancelled at our discretion.

SALES TAX:
Applicable sales tax will be added to orders shipped to the state of California.

PRICING:
Sale prices are subject to change without notice.

Assembly Instructions
Click the links below to view the assembly instructions for our most popular products.
If you do not see your product listed below, please email us for a copy of the instructions.
To view the assembly instructions, you will need Adobe Reader.
To download a free copy of Adobe Reader click here.

KD FRAMES PRODUCT ASSEMBLY
Nomad Platform Bed - Twin/Twin XL Size
Nomad Platform Bed - Full Size
Nomad Platform Bed - Queen Size
Nomad Platform Bed - King Size
Charleston Platform Bed - Twin/Twin XL Size
Charleston Platform Bed - Full Size
Charleston Platform Bed - Queen Size